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Help center

How can we help?

Quick answers on plans, billing, certificates, and teams. If you’re stuck, support is one email away.

Getting Started

Yes. Since November 2026 everything on Codelivly is free for everyone: every room, learning path, career path, lab, CTF, simulation, analytics view and certificate. There is no subscription and no payment required to learn. If Codelivly has helped you, you can support it voluntarily at codelivly.com/support.

No. Every career path is free, including the exam and certificate.

Two-factor authentication is mandatory for every Codelivly account, including Free. We use it to protect your progress, certificates, and billing on a security learning platform.

Billing & Subscription

No. There are no individual plans any more: everything is free. Voluntary support is welcome at codelivly.com/support, but it never unlocks anything extra.

You keep full access (everyone does). You can cancel any remaining renewal from Settings → Subscription, and if something looks wrong with a charge, email billing@codelivly.com and we'll review it.

Visit codelivly.com/support for a voluntary contribution. Organizations that want team training can contact billing@codelivly.com.

Share your referral link from Settings → Referrals to invite friends. Referral rewards were tied to paid plans, so they are paused now that Codelivly is completely free.

Certificates

Certificates are awarded for completing learning paths and career paths that offer one (shown on the path page). Finish every task and pass the final exam where the path has one, and the certificate appears under Certificates for download.

Yes. Certificates (free, issued when you complete a path and pass its exam) carry a unique verification code and public verify URL, so employers and recruiters can confirm completion without contacting support.

Teams & Organizations

Organization is billed per seat per month with a minimum of 5 seats. Add or remove seats as your team grows; billing adjusts on your next invoice cycle.

To join an existing organization, ask your organization admin to send you an invitation—accepting it adds the team workspace to your sidebar. To set up a new organization, contact billing@codelivly.com.

Troubleshooting

Check your spam or promotions folder first, then use the resend option on the verification screen. Still nothing after a few minutes? Email support@codelivly.com from the address you registered with and we'll verify you manually.

Still need help?

Can’t find your answer? Email us and a human will get back to you.

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